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Faq

Almumtaz skincare products are formulated with high-quality, natural ingredients. We prioritize the use of botanical extracts, essential oils, and scientifically-backed compounds to ensure efficacy and safety for all skin types.

Yes, many Almumtaz products are formulated to be gentle and suitable for sensitive skin. However, we recommend performing a patch test before full application, especially for those with known sensitivities.

No, Almumtaz is committed to clean beauty. Our products are free from parabens, sulfates, artificial fragrances, and other harmful chemicals. We believe in transparency and prioritize the health of our customers.

We offer a range of products tailored to different skin types (oily, dry, combination, and sensitive). Consult our product guide on the website or reach out to our customer service for personalized recommendations based on your skin's needs.

While our products are made from natural ingredients, it’s always best to consult with a healthcare provider during pregnancy to ensure safety. Please refer to the ingredient list of each product for specific concerns.

Usage frequency varies by product. For instance, daily moisturizers can be used every morning and night, while treatments like exfoliators may be used 1-2 times a week. Always follow the instructions on the product label for best results.

Yes, Almumtaz is proud to be a cruelty-free brand. We do not test our products on animals and are committed to ethical practices throughout our supply chain.

Almumtaz products are available on our official website and through select retailers. Check our website for a list of authorized sellers to ensure you’re purchasing authentic products.

The shelf life varies by product but is typically between 12 to 24 months after opening. Check the packaging for specific expiration dates and storage recommendations to ensure product integrity.

If you experience any irritation or allergic reaction, discontinue use immediately and consult a dermatologist. For specific concerns, feel free to contact our customer service for further assistance.

At Genius Shop, we prioritize creating a safe and reliable marketplace for our customers. To ensure that our sellers meet high standards, we thoroughly vet them during the registration process. Additionally, each seller on our platform has a rating based on customer reviews and feedback. When you view a product, you can see the seller’s rating, the number of transactions they’ve completed, and read reviews from previous customers. These ratings and reviews are valuable tools to help you assess the trustworthiness of a seller before making a purchase. If you ever have concerns about a seller, our customer support team is available to assist you.

If you receive a damaged or defective product, we understand how frustrating that can be, and we’re here to help resolve the issue quickly. First, we recommend taking photos of the damaged or defective item as evidence. Then, log in to your Genius Shop account and go to your order history. Select the item in question and choose the option to report an issue. You will be guided through the process of submitting your claim, which includes providing details about the damage or defect and uploading the photos you’ve taken. Our team will review your claim and, depending on the situation, arrange for a replacement, repair, or refund. We aim to make this process as smooth and hassle-free as possible.

Yes, you can cancel your order on Genius Shop, but the ability to do so depends on the status of your order. If your order has not yet been processed or shipped, you can easily cancel it by logging into your account, going to your order history, and selecting the "Cancel Order" option next to the item you wish to cancel. If your order has already been shipped, cancellation may not be possible, and you may need to wait until you receive the item to initiate a return. It’s important to act quickly if you wish to cancel an order, as our sellers work hard to process and ship orders promptly. Please review the specific cancellation policy on the product page for more details.

Yes, Genius Shop frequently offers promotions, discounts, and special deals to enhance your shopping experience. You can find these promotions by visiting the "Deals" or "Offers" section on our website, where we regularly update the latest discounts available from various sellers. Additionally, by signing up for our newsletter, you can receive exclusive discount codes and be the first to know about upcoming sales events. Many sellers also offer seasonal promotions or discounts on specific product categories, so it’s a good idea to check back often to take advantage of these savings. You can also find promotional banners on the homepage that highlight ongoing deals.

Genius Shop is committed to offering only genuine and authentic products to our customers. We work closely with our sellers to ensure that all items listed on our platform meet our strict quality and authenticity standards. Sellers are required to provide proof of authenticity for branded products, and we conduct regular audits to ensure compliance. Additionally, our customer review system allows shoppers to report any concerns about product authenticity. If a product is found to be counterfeit, we take immediate action, including removing the product from our platform and taking appropriate measures against the seller. Your trust is important to us, and we strive to create a marketplace where you can shop with confidence.