At Hagone LLC, customer satisfaction is important to us. Due to the nature of pharmaceutical and health-related products, we maintain strict return and refund guidelines in compliance with United States regulations.
Please read this policy carefully before placing an order.
1. General Policy
Because we sell health and pharmaceutical products including Sildenafil tablets:
We do not accept returns of opened, used, or tampered products.
All sales are considered final once the order has been shipped.
Returns are only accepted under limited conditions outlined below.
2. Eligible Returns
You may qualify for a return or replacement if:
You received the wrong product.
The product arrived damaged.
The package was opened or tampered with before delivery.
An item was missing from your order.
To qualify:
You must contact us within 48 hours of delivery.
You must provide clear photos of the product and packaging.
The product must remain unopened and unused.
Hagone LLC reserves the right to verify claims before approving a return.
3. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
Opened medication packages
Used products
Products without original packaging
Products reported after 48 hours of delivery
Promotional or clearance sale items
4. Refund Process
If your return is approved:
Refunds will be issued to the original payment method.
Processing may take 5–10 business days depending on your bank or payment provider.
Shipping charges are non-refundable unless the error was caused by Hagone LLC.
In some cases, we may offer a replacement instead of a refund.
5. Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped.
Once dispatched, orders cannot be canceled.
To request cancellation, please contact us immediately after placing your order.
6. Shipping Issues
Hagone LLC is not responsible for:
Courier delays
Incorrect address provided by the customer
Failed delivery attempts
Packages marked as delivered by the carrier
Please ensure your shipping information is accurate at checkout.
7. Product Use & Customer Responsibility
Products sold by Hagone LLC, including Sildenafil tablets, are intended for lawful use only.
Customers are responsible for consulting a licensed healthcare provider before use.
Use of the product is at your own risk.
Hagone LLC is not liable for misuse, side effects, allergic reactions, improper dosage, or health complications.
We are not responsible for dissatisfaction related to product effectiveness.
By purchasing from our website, you agree to these terms.
8. Contact Us
To request a return or report an issue, please contact:
Hagone LLC
Website: https://hagone.online/
Email: sales@hagonemedical.com
Phone: +1-607-307-5453
Business Hours: Monday – Friday (9:00 AM – 6:00 PM EST)
Location: United States
Please include:
Order number
Full name
Description of the issue
Photos (if applicable)
9. Policy Updates
Hagone LLC reserves the right to modify this Refund & Returns Policy at any time. Updates will be posted on this page with a revised effective date.
